BusinessJanuary 28, 1996

From staff reports

Customer service is the subject at Tuesday event

Providing good customer service is the topic of a workshop scheduled for Tuesday evening in Clarkston.

Cost is $5.

John R. Ruppel, owner of the Small Business Institute for Microbusinesses in Redmond, Wash., is the featured speaker.

Ruppel has started seven businesses of his own and was in retail corporate management for about 15 years in Salt Lake City.

He has a bachelor's degree in marketing from the University of Utah.

The workshop is scheduled from 6:30 to 9:30 p.m. at Walla Walla Community College.

Sponsors are the Lewis-Clark Economic Development Association at Clarkston, the Clarkston Chamber of Commerce, the Idaho Small Business Development Center and the Washington state Business Assistance Center.

Consumer Credit official to meet Lewiston board

The president of the National Foundation for Consumer Credit is scheduled to be in Lewiston Monday to meet with the board of Lewiston's Consumer Credit Counseling, according to Sheryl Choate, executive director of the Lewiston organization.

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Durant Abernethy also will appear at a social hour that is open to the public, starting at 5:30 p.m. in The Exchange at the Ramada Inn, Choate said.

Abernethy, based in Silver Springs, Md., is coming to Lewiston at CCC's request to answer questions about the changing structure of the national organization, to which the CCC pays dues, Choate said.

The National Foundation for Consumer Credit is an advocacy organization for families with credit problems, she said.

Transit service is focus of Thursday seminar at UI

MOSCOW A seminar on Transit Vehicles and Service "Meeting the Needs of our Customers" is planned for 4:30 p.m. Thursday in Room 25 of the University of Idaho Janssen Engineering Building.

Sponsored by the UI National Center for Advanced Transportation Technology (NCATT), the seminar features Ken Stanley, director of planning and development for Pierce County, Wash., Transit.

He serves as chair of the Bus Transit Committee of the Transportation Research Board.

Stanley has been director of operations for AC Transit, Oakland, Calif., and served Tri-Met, Portland, Ore., in several management positions, including director of rail transit operations.

In that capacity, he was responsible for bringing the Portland light rail system on line in 1986.

The seminar is free and open to the public.

More information is available from Michael Kyte, director of NCATT, telephone (208) 885-6002.

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